Privacy Policy

Effective Date: May 1, 2025

This Privacy Policy outlines how Columbia River IT Solutions ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of our services, including those who interact with us via SMS messaging (text messages). This policy is designed to comply with relevant data privacy laws and regulations, including the guidelines for 10-Digit Long Code (10DLC) messaging.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Specifically for SMS Messaging (10DLC):

  • Mobile Phone Number: We collect your mobile phone number when you opt-in to receive SMS messages from us.

  • SMS Message Content: We may collect the content of the SMS messages you send to us, particularly for customer service inquiries or specific requests.

  • Opt-in/Opt-out Information: We record when you opt-in to our SMS program and when you opt-out, including the keywords used (e.g., START, STOP).

  • Interaction Data: We may collect data related to your interactions with our SMS messages, such as delivery status and response times.

2. How We Use Collected Information

Columbia River IT Solutions may collect and use Users' personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site: We may use feedback you provide to improve our products and services.

  • To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

  • For SMS Messaging (10DLC):

    • To deliver requested SMS messages: This is the primary purpose for collecting your mobile number. Messages may include transactional alerts, promotional offers, or informational updates, depending on your opt-in.

    • To respond to your inquiries: If you send us a message, we will use your number and message content to respond.

    • To manage your subscription: We use opt-in and opt-out information to ensure we send messages only to those who wish to receive them and to honor opt-out requests promptly.

    • To comply with legal obligations: We may use this data to demonstrate compliance with 10DLC regulations and other applicable laws.

3. How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Specifically for SMS Messaging (10DLC):

  • We implement security measures to protect your mobile number and message content.

  • Access to SMS data is restricted to authorized personnel who need the information to perform their duties.

  • We maintain records of consent for SMS messaging as required by 10DLC guidelines.

4. Sharing Your Personal Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Specifically for SMS Messaging (10DLC):

  • We may share your mobile number and message content with third-party service providers (e.g., SMS aggregators, messaging platforms) solely for the purpose of facilitating the delivery of SMS messages you have opted into. These providers are contractually obligated to protect your information and use it only for the purposes for which we provide it.

  • We will not share your mobile number or SMS message content with any other third parties for marketing or promotional purposes without your explicit consent.

  • We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.

5. Your Choices Regarding SMS Messaging

  • Opt-in: By providing your mobile number and confirming your desire to receive SMS messages (e.g., by texting a keyword like "START" to our short code or long code), you consent to receive recurring messages from us. Message and data rates may apply.

  • Opt-out: You can cancel the SMS service at any time by texting "STOP" to 503.305.4200. After you send the message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just text "START" to 503.305.4200 and we will start sending SMS messages to you again.

  • Help: For help, text "HELP" to 503.305.4200.

  • Frequency: Message frequency will vary depending on the type of messages you have opted into.

6. Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

7. Changes to This Privacy Policy

Columbia River IT Solutions has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

8. Your Acceptance of These Terms

By using our services, including opting into our SMS program, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our services. Your continued use of the services following the posting of changes to this policy will be deemed your acceptance of those changes.

9. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Columbia River IT Solutions 9208 NE HWY 99 STE 247 Vancouver, WA. 98665 503.305.4200